Refund and Returns Policy

Effective Date: January 7, 2025

Thank you for shopping at Organic Bina! We are committed to providing you with high-quality products. If you are not completely satisfied with your purchase, please read our Refund and Returns Policy carefully to understand your options.

1. Returns and Exchanges

We accept returns and exchanges on all products within 30 days of the purchase date. To qualify for a return, items must be in unused and unopened condition. If you wish to return a product, please contact our customer service team at info@organicbina.com for return instructions.

2. Refund Process

Once we receive your returned items, we will process your refund within 7-10 business days. The refund will be issued to your original payment method. Please note that shipping charges are non-refundable, and the customer is responsible for return shipping fees, unless the return is due to a defective or incorrect product.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately upon receipt, providing photos of the item and packaging. We will offer you a full refund or replacement, including the cost of return shipping.

4. Non-Returnable Items

Some items are non-returnable for hygiene and safety reasons, including:

  • Opened skincare products
  • Specially marked non-returnable items

Please check the product description and details before purchasing to ensure eligibility for return.

5. How to Return an Item

To initiate a return, follow these steps:

  1. Contact us at info@organicbina.com within 30 days of your purchase.
  2. Provide your order number, details of the product(s) you wish to return, and a brief explanation.
  3. We will issue a return authorization and provide instructions on how to return the item.
  4. Send the item(s) back in their original packaging to the address provided by our customer service team.

6. International Returns

For customers outside the United States, please note that return shipping costs will be higher. We recommend using a trackable shipping service to ensure your return is received. The customer is responsible for any customs duties or taxes associated with the return.

7. Exchanges

If you would like to exchange a product for a different size or color, please contact us to initiate the exchange process. Exchanges are subject to product availability.

8. How to Contact Us

If you have any questions about returns or refunds, please don’t hesitate to reach out to us. Our customer service team is here to assist you.